Terms of service
Overview
This website is operated by CREEKMUR STONECREST LLC under the store name Creekmur. Throughout these Terms of Service, “we,” “us,” and “our” refer to Creekmur.
By accessing creekmur.shop, using the website, or placing an order, you agree to these Terms of Service and the policies referenced on this website.
Online Store Use
Please use this website only for lawful shopping and informational purposes. You may not interfere with the website’s operation, security, checkout process, or other customers’ use of the website.
Information submitted when placing an order needs to be accurate and complete so that we can process and deliver the order.
Products and Information
We provide product titles, descriptions, images, dimensions, materials, prices, and availability information on the applicable product pages.
Product colors can appear slightly different depending on screen settings and lighting. Please review the product details before placing an order.
Prices and Payments
Product prices are displayed in U.S. dollars. The price shown during checkout is the price charged for the order.
Payment is collected through the secure checkout using the payment methods listed in our Payment Policy.
Orders
After an order is placed, an order confirmation is sent to the email address provided during checkout. The confirmation shows the products ordered, delivery information, and amount paid.
Orders are subject to successful payment authorization and product availability.
If you need to cancel or change an order before it ships, please contact us promptly. After an order has shipped, it is handled according to our Return & Refund Policy.
Shipping, Returns, and Refunds
Shipping destinations, processing times, transit times, carriers, and shipping charges are explained in our Shipping Policy.
Return eligibility, return procedures, exchanges, return costs, and refund timing are explained in our Return & Refund Policy.
Personal Information
Our collection, use, and disclosure of personal information are explained in our Privacy Policy and Cookie Policy.
Intellectual Property
The Creekmur name, website layout, written content, graphics, and other materials published on this website are owned by CREEKMUR STONECREST LLC or used with permission.
Website content may not be copied, reproduced, republished, distributed, or used for commercial purposes without prior written permission.
Service Providers
We use service providers to support checkout, payment processing, order fulfillment, shipping, security, and website operation.
Errors and Corrections
If website information contains a typographical, pricing, or product-detail error, we can correct the information and contact affected customers when the correction relates to an order.
Limitation of Liability
To the extent permitted by applicable law, CREEKMUR STONECREST LLC is not responsible for indirect, incidental, or consequential losses resulting from use of the website or products purchased through it.
Nothing in these Terms of Service limits rights or remedies that cannot be excluded under applicable law.
Governing Law
These Terms of Service are governed by applicable United States federal law and the laws of the Commonwealth of Kentucky.
Changes to These Terms
The version published on this page applies to use of the website. Changes take effect when the revised Terms of Service are published.
Contact Information
Questions about these Terms of Service can be directed to:
CREEKMUR STONECREST LLC
1847 Gayle Dr
Lexington, KY 40505
United States
Email: support@creekmur.shop
Phone: +1 (347) 410-2231
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET, excluding U.S. federal holidays.