Refund policy

Creekmur accepts returns of defective and non-defective products within 30 days after delivery.

Return Period

Customers have 30 days from the delivery date to contact us and return the product.

Accepted Product Conditions

We accept returns of products in the following conditions:

• New and unused

• Opened

• Lightly used

• Defective

• Damaged during shipping

• Incorrect product received

• No longer wanted

How to Return a Product

Please contact Creekmur before sending any return.

Email: support@creekmur.shop
Phone: +1 (347) 410-2231

Please provide the order number, the name of the product being returned, and the reason for the return. For a damaged, defective, or incorrect product, please include photos showing the issue.

After contacting us:

1. Place the product and its included parts in suitable return packaging.

2. Attach the prepaid return shipping label included in the original package.

3. Send the package through the carrier shown on the prepaid return label.

4. Keep the return tracking information until the return and refund are completed.

Return Shipping Cost

Creekmur pays the return shipping cost for defective and non-defective product returns.

A prepaid return shipping label is included in the original package. Customers are not charged a return shipping fee or restocking fee.

Return Address

Please send returns to:

iDrive Fulfillment
121 Venture Ct
Nicholasville, KY 40356
United States

Please contact us before returning a product and do not send returns to the company’s registered business address.

Refunds

After the returned product is delivered to our return facility, the customer receives the refund within 8 business days.

The refund is issued to the original payment method and includes the amount paid for the returned product and applicable sales tax.

Standard shipping is free, so there is no original shipping charge to refund.

Exchanges

Creekmur accepts exchanges for other products currently available in our store.

Please contact us before returning a product for an exchange. Creekmur pays the return shipping cost.

If the replacement product costs more than the returned product, the customer pays the price difference before the replacement is shipped.

If the replacement product costs less than the returned product, the price difference is refunded to the original payment method.

Contact Us

For questions about returns, refunds, or exchanges, please contact Creekmur:

Email: support@creekmur.shop
Phone: +1 (347) 410-2231
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET, excluding U.S. federal holidays.