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Privacy policy

This Privacy Policy explains how Creekmur collects, uses, discloses, and protects personal information when customers visit creekmur.shop, place an order, contact us, or otherwise use our online store.

Creekmur is operated by CREEKMUR STONECREST LLC.

Personal Information We Collect

Depending on how a customer interacts with our store, we collect the following categories of personal information:

  • Contact information, including name, email address, telephone number, billing address, and shipping address

  • Order information, including products purchased, order value, payment status, shipping details, returns, refunds, and exchanges

  • Payment-related information processed by Shopify and the payment provider selected during checkout

  • Account information when a customer creates or uses an account

  • Customer service communications, including messages, order questions, and return requests

  • Device and usage information, including IP address, browser type, device type, operating system, pages viewed, referring website, and interactions with our store

  • Cookie preferences and consent choices

Creekmur does not directly store complete payment card numbers. Payment information is processed through Shopify and the payment provider selected by the customer at checkout.

How We Collect Information

We collect personal information:

  • Directly from customers when they place an order, create an account, contact us, or request a return or exchange

  • Automatically through cookies and similar technologies when customers visit or interact with our store

  • From Shopify and service providers that support payment processing, order fulfillment, shipping, security, and store operations

  • Through the Google & YouTube service connected to our store

How We Use Personal Information

We use personal information to:

  • Process payments and complete orders

  • Arrange fulfillment, shipping, delivery, returns, exchanges, and refunds

  • Provide order confirmations, shipping notices, and customer service

  • Maintain customer accounts and order records

  • Detect, investigate, and prevent fraudulent or unauthorized transactions

  • Protect the security and operation of our store

  • Improve store functionality and customer experience

  • Comply with applicable legal, accounting, and regulatory requirements

  • Enforce our store policies and terms

Creekmur does not currently use customer information for email marketing or SMS marketing.

How We Disclose Personal Information

We disclose personal information only as needed to operate our store and provide requested services. Recipients include:

  • Shopify, which hosts and operates our online store

  • Payment providers selected by customers during checkout

  • iDrive Fulfillment, which fulfills and processes shipments and returns

  • FedEx, which transports and delivers orders

  • Google through the Google & YouTube service connected to our store

  • Technology, security, fraud-prevention, and customer-support service providers

  • Professional advisers and government authorities when disclosure is required to meet legal obligations or protect legal rights

These providers process personal information according to their services, privacy terms, and applicable law.

Some service providers process information in countries outside the customer’s state or country of residence.

Shopify and Network Intelligence

Our store is hosted by Shopify. Shopify processes personal information when customers visit our store, place orders, or interact with Shopify services.

Shopify Network Intelligence is enabled for our store. Shopify combines information from customer interactions with our store and other merchants to provide enhanced services, including security, store improvement, personalization, and advertising-related services.

Customers can learn more by reviewing the Shopify Consumer Privacy Policy.

Sale, Sharing, and Targeted Advertising

Creekmur does not sell personal information in exchange for money.

Under certain U.S. state privacy laws, the use or disclosure of personal information for personalized advertising or services based on activity across different websites may be considered a “sale,” “sharing,” or “targeted advertising.”

Customers can submit an opt-out request through our Your Privacy Choices page.

When a supported Global Privacy Control signal is enabled in a customer’s browser, our store processes that signal according to the customer privacy settings available through Shopify.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to:

  • Keep the website and checkout functioning

  • Remember customer and privacy preferences

  • Maintain shopping cart and account functions

  • Protect the store against fraud and unauthorized activity

  • Understand store performance and customer interactions

  • Support Shopify Network Intelligence and connected services

  • Support the Google & YouTube service

A Cookie banner is available in regions where consent or additional notice is required. Customers can use the banner to manage non-essential cookie preferences.

Disabling certain cookies can affect shopping cart, checkout, account, or website functions.

Data Retention

We retain personal information for the period needed to process orders, provide customer service, maintain business and transaction records, prevent fraud, resolve disputes, and comply with legal, tax, and accounting obligations.

When personal information is no longer required for these purposes, it is deleted or anonymized according to our data-retention procedures and the procedures of our service providers.

Data Security

We use administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Orders and payments are processed through Shopify’s secure checkout environment.

Customer Privacy Rights

Depending on the customer’s state of residence and applicable law, customers can request:

  • Access to personal information

  • Correction of inaccurate personal information

  • Deletion of personal information

  • A copy of personal information

  • Information about categories of personal information collected or disclosed

  • Opt-out of personal information used for activities considered a sale, sharing, or targeted advertising

  • Review of a decision concerning a privacy request

To submit an access, correction, deletion, or other privacy request, please contact us:

Email: support@creekmur.shop
Phone: +1 (347) 410-2231

To opt out of data sharing or targeted advertising, please use our Your Privacy Choices page.

We verify privacy requests before processing them to protect customer